You have the right to request the deletion of your personal data from our systems. This page explains what data we hold, what gets deleted, and how to submit a deletion request.
1
What Data We Hold
When you use Twosons, we may store the following personal data:
- Account information — name, email address, and password (hashed)
- Google OAuth profile data — name, email, profile photo
- Order history — items purchased, shipping address, contact number
- Messages submitted through the contact form
- Session and usage data collected automatically
2
What Gets Deleted
Deleted upon request
- Your account and login credentials
- Profile information
- Saved addresses
- Contact form messages
Retained for legal compliance
- Order transaction records (3 years)
- Payment references for accounting
- Records required by Philippine law
3
How to Request Deletion
To request deletion of your personal data, please contact us using any of the methods below. We will process your request within 30 days and send a confirmation once complete.
Contact form
Fill out our
contact form and mention "Data Deletion Request" in your message
4
What to Include in Your Request
To help us verify your identity and locate your account, please include:
- The email address associated with your Twosons account
- Your full name as registered
- Whether your account was created via email or Google sign-in
Ready to submit a request?
Reach out through our contact form and we'll take care of the rest.
Contact Us
